Return & Refund Policy

At Pookie Gems, we carefully inspect every order before dispatch to ensure product quality and accuracy.

Returns

We currently do not accept returns for any products purchased through our store.

Refunds

All sales are final. We do not offer refunds once an order has been confirmed and processed.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect product, please contact us within 24 hours of receiving your order and provide clear photographs for review.

Pookie Gems reserves the right to assess each case individually and determine an appropriate resolution.

Policy Updates

This policy may be updated at any time without prior notice.